Service Writer - Full Time

Location:

Granton, Wisconsin

Summary:

Tractor Central, Western Wisconsin's premiere John Deere Agriculture and Turf dealer, is currently seeking a Full Time Service Writer at our Granton location.

Job Requirements:

• Experience in Service Department operations
• Knowledge of our industry
• Understanding of both John Deere and competitive products
• Flexibility to work long hours during peak seasons
• Ability to use standard desktop applications such as Microsoft Office and internet functions
• Excellent customer service skills
• Ability to communicate and be a team player are vital skills for this position

Job Responsibilities:

Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains service department filings and records and service library with current information under the direct supervision of the Service Manager 
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies and prepares replacement orders

Compensation:

This position offers a generous compensation and benefit package, including health, dental, and company-paid life insurance, 401(k) plan with company match, and Paid Time Off + Holidays. In addition, you'll have access to continued training through John Deere University, as well as a safe and modern work environment.

Work with the best: Tractor Central and John Deere! Tractor Central is an equal opportunity employer.